In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it,

Once you login to your account, simply click on your name at the top right corner, and select the “Account Details” option. You will then be redirected to the “Edit Details” page.

The Fx Alba support team is here for you. You can contact us via Livechat.

Click on the “forgot password?” option in the log in page, and a new password will be issued and sent to your email.

The time is set to GMT+0, and it synchronises with the market time.

Trading is open from Sunday 22.00 GMT, to Friday 22.00 GMT, on most assets.

You need not install any software simply use the Fx Alba Trader online.

Trading from one of Fx alba platforms is free of charge.

Trade with the amazing web-based Fx Alba Trader platform.

Unsuccessful deals are usually a result of insufficient funds, or an attempt to trade assets outside the market trading hours.  If neither of these reasons are the case, please contact us by Livechat

Rates at Fx alba follow the markets and adjust accordingly.  The market fluctuation influences our automatic pricing engine, displaying rates in real-time.

The expiration date represents the time and date at which a contract expires.

The rate is the price offered by Fx Alba, based on global live feeds. The rates we present in the trading boxes on our homepage are those at which Fx Alba can open and/or close a contract.

A successful investment depends on the price difference between the opening and closing price rates of the contract.

Once you have deposited funds, you can open deals by simply pressing on “BUY” (if you expect the price of the chosen asset to rise), or “SELL” (if you expect a drop in the price). Before you can open this transaction, you will be asked for the amount you wish to use, and to approve the deal.

These are terms used to describe the actions of buying or selling a product. You can go long (buy) on a certain product when you expect it to increase in value. If you think the price of a product can drop, you can go short (sell). 

The minimum and maximum amounts can vary based on the account you wish to opt for. For more information, you can contact your dedicated live chat agent. With Fx Alba you can choose from 5 different account types, based on your experience and the first deposit amount.

The term is used to describe derivatives, such as commodities, indices, stocks, currency pairs or any other financial asset that constitutes the basis for opening a contract.

The colours indicate market fluctuations. Green indicates an increase of the price, whereas red indicates its decrease.

You just need to consider whether the price of the asset of choice is more likely to increase – in which case you can buy – or decrease – in which case you can sell.

There are a couple of factors you can take into consideration before deciding on the asset to trade with. You can choose an asset that you expect to drop or increase in value, a time frame for your deal, and whether there are any economic, political or environmental events that may impact the asset in any way.

Online trading is the action of selling and buying different assets, by speculating on the future movement of their prices.

Withdrawal Methods
The below instructions apply to all Fx Alba Clients.

On the event of a Withdrawal request, the funds will be transferred according to the original method used to fund your trading account.

In order to request a withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal.

Filling the form

1. Client Information: fill in all required fields with relevant info.
2. Depending on the Withdrawal method, fill in the details for Credit Card or wire-transfer:

If you choose Withdrawal via Credit/Debit Card all you need to fill in, is the Cardholder name and the last 4 digits of the Card number.
If you choose Withdrawal via wire-transfer you are required to provide following information:

Beneficiary Bank: name of your bank
Beneficiary Bank Address: full address of your bank, including city and the country
IBAN No./Account No.: IBAN No. is necessary for international transfers/ account no. is not mandatory
Beneficiary’s full name: your name as stated on the bank account
Intermediary Bank: this field is not mandatory
SWIFT/BIC code: please provide your Bank’s SWIFT or BIC code

3. Please sign the withdrawal form and send it back to us via email

Once a withdrawal form is submitted, it can take up to 3 business days to approve and process the request. It can take up to 5 business days for the funds to show in your account.Kindly note, that we will only process your withdrawal request, if your account is in compliance with the Know Your Client legal requirements.

In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to our support team

1. Picture ID: This can be any public document such as passport or driver’s license.

2. Documentation confirming your current address e.g. a utility bill from the past 6 months.

3. If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please cover your card number on the front of the card, leaving only the last 4 digits visible. Additionally, cover the CVV number on the back of the card, leaving only your signature visible.

That’s all! Now you can deposit and withdraw to your discretion.

At Fx Alba you can choose from a variety of deposit methods. The most popular being the Bitcoin and other cryptocurrency deposit, through Visa or a Mastercard.

You can also choose to credit your account using one of the following:

• Alternative deposit methods (Entropay Virtual Card, Neteller, BPay)
• Bitcoin transfer (BitSend)
• Wire Transfer

At Fx Alba you can make any wire transfer over the amount of USD500 (JPY50000). There is a commission of USD25 (JPY2500) added to the wire transfer. Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer. Please email a copy of the wire transfer to the support email It can take up to 10 business days for the funds to appear in your Fx Alba Account.

Upon any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!

Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Fx Alba account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

No, there is no minimum withdrawal amount.

It depends on the deposit method.

1. Credit card – 10,000 USD at a time
2. Wire-transfer – Unlimited
3. Bitcoin/Other Crypto – Unlimited
4. Western Union – 10,000 USD

250$/£/€ depending on the currency of choice in your account.

You can withdraw money from your account by either using your credit card (in case you deposited money with credit card) or wire transfer.

Setting up a trading account with Fx Alba is simple and secure. Deposits and withdrawals into your account can be made via credit card or wire-transfer. Clients’ funds are held in segregated accounts and are insured for your protection. Additionally, we implement security measures in order to guarantee your financial and personal data. We use the latest security technologies to protect your data online and our compliance procedures are in line with international financial standards.

Know Your Client procedures:
All our clients need to verify their identity in order to open a trading account with Fx Alba. This is done by sending as a color copy of the following documents verifying their identity and residence;

Proof of Identity: Valid Identity Card or Passport.
Proof of Residence: Utility bill up to 6 months old (i.e. Water, Gas, Electricity, Phone Bill) or Bank Statement on the name of the client.
Documents may be submitted either by email to our support email or by using our documents submission system. You can find it when you are logged into your account – go to “My Account” page then to the “Upload Files” tab.

Deposit Methods
The below instructions apply to all Fx Alba Clients. Deposit via Credit/Debit Card (deposit fees do not apply).

Minimum deposit amount: 250 $/£/€
Maximum deposit amount per single transaction: 5,000 $/£/€
1. Login to your account,
2. Click on the “Deposit” tab,
3. Select “Credit Card” as deposit type,
4. Fill in the online deposit form and enter the amount you wish to deposit in your account,
5. Approve the transaction by clicking the “Apply” button,
6. Provide our team with a color copy of your Credit Card, showing only the name, expiration date, last four digits on the front and the signature on the back. For your security, please ensure that all other details are concealed.
7. Your trading account will be credited with the deposited amount within few minutes.

Your trading account can be funded ONLY via your own card. Third party funding is not allowed.

Deposit via wire-transfer (there might be a transfer fee applied by your bank):

Minimum deposit amount: 1000 $/£/€
Maximum deposit amount per single transaction: Unlimited

1. Login to your account.
2. Click on “Deposit” tab.
3. Select “Wire” as deposit type.
4. You will be provided with the wire-transfer details necessary to completing the deposit.
5. Copy the Bank Account details provided, using the IBAN no. according to the currency of your trading account to avoid currency conversion on the arrival of your funds.
6. Provide copy of the wire-transfer confirmation (SWIFT) to our support email
7. It can take up to 5 business days for the wire to appear in your trading account.

Your trading account can be funded ONLY from your own bank account. Third party funding is not allowed.